Frequently asked questions

What equipment or software do I need?
For the equipment, just plug a headset in your computer and you're ready to go. For the internet connection, you'll need to be on a network that allows websockets, which is generally the case. The goyaPhone is an online software and you can access your account from any device. However, making calls requires technologies that only work in Chrome running on a Windows 10 PC, Mac OS or a Chromebook and importing an Excel spreasheet is only available on desktops. For email, you'll need an email client configured to work with the mailto protocol. Click here for the goyaPhone compatibility test.
How does the goyaPhone connect to my email?
It uses the mailto protocol. The goyaPhone only handles outgoing emails: incoming emails are the easy part of prospecting. If you're using an installed program such as Outlook or Thunderbird, you need to check that your operating system correctly connects to your email software with mailto; you can check that in the goyaPhone compatibility test. If you're accessing your email via a browser, there are plenty of browser plugins and extensions that handle mailto: there are generic plugins and proprietary plugins, for instance Mailto for Gmail if you're using Gmail.
What phone number will people see on their caller id?
They will see your cellphone number and we verify your cellphone number with an SMS. That way, people will call you back on your cellphone and you'll never miss an incoming call from a prospect. If needed, we can also set up your profile to display your corporate phone number; please contact us after you create your account and we'll make the adjustment.
Does the goyaPhone handle incoming calls?
No, it's for cold-calling warriors for whom incoming calls are the rich man's problem. Your customers will see your cellphone number in the caller id and that's the number they'll call you back at. Besides, it wouldn't make sense to handle incoming calls because of course, you're not always at your desk.
How does customer support work?
Very simple: you just call. Many software companies take pride in having great customer support, but what does that really mean? Probably that their software is complex to set up and use, and requires support. Do you really want to spend time dealing with support issues? The goyaPhone is different: it's designed to be simple to use, and designed to work self-service, without support. However, if you need help getting started or have an issue, feel free to call. No endless email chain; you just call on your own time.
Is the free plan really free?
Yes, it's really free and we'll even give you 50 free calls every month. It's designed for those of you who need to cold-call occasionally: you have full access to your data and the few times of the year when you need to do a cold-calling campaign, everything's ready for you. Note that use of the goyaPhone is limited to fair use and if you abuse our system your account may be cancelled.
When does the free trial period start?
It starts after you import your data. The first step consists of creating your goyaPhone profile. The second step consists of importing your first spreadsheet. In doubt about the structure of your Excel data, you can always test importing your spreadsheet in the interactive demo as many times as you need and see how your prospects will render. It's also highly recommended that you watch the import tutorial before you start. Once your spreadsheet is imported, your free trial will start running from the time your first log into your profile.
We use a different terminology to qualify prospects, how does it work with the goyaPhone?
In the goyaPhone, you can set the status of a lead to new, cold, warm, hot, goal or dnc (do not call). If your business uses a different semantic, you can create a custom field that you can call "qualification", or "code", and then enter the qualification of a lead as a value of that field, for instance lwfa for "left without a forwarding address." Then, on the leadsheets page, you can perform an advanced search on custom fields and quickly find all the leads marked lwfa, or any other semantic. With custom fields, the goyaPhone adapts to your lead qualification terminology.
Are calls purchased available whenever?
Yes, when you purchase calls for the goyaPhone, they don't expire: there's no monthly contract or expiration date and only the calls that are actually picked-up count. That way, you pay based on actual usage so that during the months when you prospect less, you end up paying less. Note that we also offer two unlimited plans for those who require monthly or quarterly billing.
What about call duration?
With the goyaPhone, you never have to worry about how much time you spend on a call. If you're on an unlimited plan, then it's unlimited calling until the expiration date of the plan. If you're on the free plan or if you've purchased a calling with a set number of calls, only the number of calls you make counts, not the amount of time you spend on each call.
What's with the colors?
Unlike other sales software, the goyaPhone provides a visual experience that's designed to keep you going. It's not designed for the casual passer-by, it's designed for the regular end-user: a dull white-looking interface might initially look slick, but would be boring after a few hours of use. After you'll have spent a few days on the goyaPhone, you'll understand why it's designed to look like a toy rather than a boring professional business software.
goyaPhone I have a dream
What's gamification?
Part of what makes a game addictive is the scoring system: people keep on playing a game because they earn points and want to beat their highest score. With the goyaPhone, you'll see your call statistics evolve in real-time. Every call increments the counter and every second of every call you'll have the feeling you're making progress. So rather than a drag, making that extra call will feel rewarding, and you'll keep going. The sub-conscious works like magic.
What makes the goyaPhone efficient to work with?
The goyaPhone is like the memory for salespeople: it remembers everything you do without you having to do much. It's like a CRM with the phone and the email integrated in one beautiful user interface: one click to dial, one click to prepare the follow-up email, one click to book appointments. So for instance, when you make a call, there's no need to log your sales activity manually: the goyaPhone logs it for you, no data entry, very efficient. And because all your sales data is in the software, the follow-up becomes very easy: "show me all the people I haven't spoken to in the last 3 months but with whom I spoke more than 5 minutes and who were even willing to receive an email." With the goyaPhone, you can find them in just a few clicks. That way, the work you did back then still counts because the goyaPhone helps you remember the leads you might have otherwise forgotten about. And that's why it's so efficient.
Better than what you have?
How do I import and export my data with the goyaPhone?
The goyaPhone works with Excel spreadsheets. To import, all you need is an Excel spreadsheet. No need to worry about the order of the columns: drag-and-drop makes it easy. You can also export your data in Excel format: in addition to leads, you can also export your call statistics and your call history.
Is my data confidential?
Yes, we will never resell your data: our business model depends on our confidentiality and we are fully GDPR compliant.
Is there a way to record phone calls?
Recording phone calls has various legal implications and the goyaPhone doesn't support it natively. However, there may be valid business cases where this feature is necessary and since the phone calls happen on your computer, you can easily find a way to save phone conversations yourself, under your own responsibility. We can't prevent it but we don't enable it.
What do you accept for payment?
You can pay with Visa, Mastercard, Maestro and the French Carte Bleue. All payments are processed via EasyTransac, a French credit card processor, and we don't store your credit card information on our servers. All transactions are paid in euros and if you reside outside the euro zone, your financial institution will convert the amount to your local currency.
Are there sales tax?
If you reside outside the European Union, all sales are tax free. If you reside in the European Union but not in France then all sales are tax free as well and we require a valid EU VAT number. If you're a French resident then you're subject to the standard 20% sales tax.
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Is the goyaPhone good value?
By definition, value is the difference between benefits and cost, and part of the art of business is discerning value. Some spend thousands per month on salespeople, but cringe at spending a relatively marginal amount on a sales software: their salespeople work with subpar tools. Some purchase a sales software, but think of software as a commodity where the only difference is the price: their salespeople work with subpar software because someone saw value in saving 20€ a month. Some even hire one or two software developers to build an internal sales tool at a cost of 100-200K per year just to save 80€ a month on software, and their salespeople wonder why. So, is a telephone sales software good value? Is the goyaPhone good value? Is it better than what you have? Will it make your job easier? The best way to tell is to simply try it out and see how it impacts your prospecting and your bottom line. If you're working independantly, grab an Excel spreadsheet and in minutes you'll be on the phone. If you're managing a sales team, give it to both your strongest and your weakest performer and see for yourself. The value proposition of the goyaPhone is simple: remove the pain out of prospecting so that you get more prospects, more appointments, more closing opportunities and, ultimately, more sales.
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